Heard
Describe the concern in your own words. When does it happen? What changed? What question would you like answered?
SERVICE NOTE / THE PROCESS
Before work
begins.
A good service conversation separates what you noticed, what was found, and what you choose to do.
Inspected
Separate observations from assumptions. The request note is a starting point, not a diagnosis.
Explained
Ask what was observed, what is recommended, what the options are, and what remains uncertain.
Authorized
Confirm the proposed work and terms directly with the shop before authorizing anything. This demo cannot authorize repairs.